Compliance Education

Suggested Course Studies


While it is always advised for EVERY EMPLOYEE to be aware of all applicable federal rules, laws, regulations and mandates, a bare minimum of the course studies should certainly be provided to dealership staff. Here are suggestions for the "Bare Minimum" of course studies, according to the generally accepted duties, responsibilities and functions of the varying staff positions.


Free with Membership

Workplace Anti-Harassment & Prevention

In this course, we will discuss why maintaining a Dealership’s “Workplace Anti-Harassment and Prevention Policy and Procedures” is crucial. And, why this may be one of the most important steps from a litigation standpoint because it potentially provides the Dealership with an affirmative defense. We will also explore why, from an Employee relations standpoint, it’s also critical that Employees know their complaints are going to be taken seriously, and how they can file a complaint.

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Free with Membership

Dealership Sexual Harassment Awareness Education

In this course, we will discuss why every Dealership should maintain the policy that all Employees have the right to work in an environment free from an uncomfortable work environment, including Sexual Harassment in any form. We will cover how to attain the goals of a “Sexual Harassment Policy,” which is to prevent Sexual Harassment of any kind, intentional or perceived, by anyone employed by, or associated with, the Dealership.

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Free with Membership

Do Not Call Federal Law

In this course, we will discuss how the Federal Trade Commission’s (FTC) Telemarketing Sales Rule (TSR) puts Consumers in charge of the telemarketing calls they desire to receive and when Dealership Staff are allowed to call. This includes how the Dealership must respond and comply with the FTC’s “Do Not Call” Law.

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Free with Membership

Ancillary Products Working Knowledge

In this course, we provide Dealership Personnel a basic working knowledge of Dealership Ancillary Products. This is an excellent overview for the entire Dealership Personnel. We discuss how these Ancillary Products offer genuine added protection benefits for the Consumer, additional profits for the Dealership and how if an Ancillary Product is misrepresented or sold under false pretenses, the results can have far reaching consequences.

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Free with Membership

IRS/FinCEN Form 8300

In this course, we address how a Dealership fulfills the IRS and the Financial Crimes Enforcement Network (FinCEN), requirements to report each transaction, or series of related transactions, where the Dealership receives MORE than $10,000 in cash or CEQs (Cash Equivalents), as mandated by the IRS/FinCEN Form 8300.

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Free with Membership

New Hires and Mandatory Annual Updated Review and Renewal

This Course is designed specifically for all “New Hires” as part of the Dealership’s hiring process, as well as a refresher and renewal learning process for all existing Employees. This is conducted on an annual basis to ensure that all Employees are familiar with, and agree to abide by, all current rules, laws and regulations. It should go without saying that several rules, laws and regulations have ongoing changes and/or modifications, and this annual refresher/renewal will ensure that all Employees are kept up to date.

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Free with Membership

Six Key Federal Laws to Protect Consumers

This course discusses the purpose and guidelines of six of the most important “Consumer Protection” regulations with regards to the everyday operations within a Dealership. These six regulations are: The Truth in Lending Act, The Fair Credit Billing Act, The Fair Credit Reporting Act (FCRA & FACTA), The Fair Debt Collection Practices Act, Regulation Z and Regulation M.

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Free with Membership

The Dodd-Frank Act

In this course, we will discuss why Congress established the Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank Act). We will cover how, among other important items, it streamlined the process for the Federal Trade Commission (FTC) to publish new “unfair and deceptive practices rules.” We will discus how the US Supreme Court ruled on “Disparate Impact” under the Equal Credit Opportunity Act (ECOA).

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Free with Membership

The Gramm-Leach-Bliley Act (GLBA)

In this course we cover how Dealerships must provide their Consumers with a privacy notice that explains what information the Dealership gathers about the Consumer, where this information is shared, and how the Dealership must safeguard that information.

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Free with Membership

The Office of Foreign Assets and Control (OFAC)

In this course, we will address how The Office of Foreign Assets Control (OFAC) administers and enforces economic sanctions programs which are primarily against countries and groups of individuals, such as terrorists and narcotics traffickers, and how this applies to dealerships, and what steps federal guidelines provide for the dealership to follow to ensure compliance with OFAC mandates.

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Free with Membership

The Safeguards Rule

In this course, we will address how a dealership must follow strict guidelines to protect Consumer’s private information. We will cover how Section 216 of the FACT Act requires that federal agencies, ranging from the Federal Trade Commission (FTC) to the Securities and Exchange Commission, to the Federal Reserve Board, to “adopt policies and procedures to safeguard Consumer information, the ("Safeguards Rule”).

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Free with Membership

Electronic Data Privacy

In this course, we will discuss the federal mandates covering the appropriate disposal of Non-Public Information (NPI). We explain exactly what is considered Electronic Data Privacy, and how Dealerships must follow certain mandates regarding the usage of mobile devices and online management and cloud storage, especially where a Consumer’s NPI is concerned.

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Free

Motivation To Take Notes!

In this FREE course, we discuss three important reasons why this series of courses will aid you and your Dealership in complying with key federal mandates, and how to navigate through the alphabet soup of government regulations in order to avoid potential costly penalties.

Sample Course

Free with Membership

Credit/Debit Card Handling and E-Signature Act

In this course, we will cover key federal rules, laws, mandates and regulations designed to protect credit/debit card holders, these include the Fair Credit Billing Act (FCBA) and the E-Sign Act. We will also address the legal acceptance of E-Signatures.

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Free with Membership

The Red Flags Rule

In this course, we will discuss the “Red Flags Rule” implemented by the federal government to aid in protecting unsuspecting Consumers against wrongful and/or illegal usage of their credit information. We will cover the “Four Basic Elements” incorporated within the statute of the Red Flags Rule, as well as the listed 26 examples outlined by the Red Flags Rule.

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