Compliance Education
Required Course Studies
While it is always advised for EVERY EMPLOYEE to be aware of all applicable rules, laws, regulations and mandates, a bare minimum of the course studies should be provided as a requirement for all Dealership Employees. Here are the required “bare minimum" Certification Course studies, according to the generally accepted duties, responsibilities and functions of the various positions.
Optional courses depending upon the dealership's discretion and internal policies.
11 Elements of a Compliant FTC Safeguards Rule Program
In this course we cover how Dealerships must provide their Consumers with a privacy notice that explains what information the Dealership gathers about the Consumer, where this information is shared, and how the Dealership must safeguard that information.
Advertising and the FTC & State Attorney Generals
This Course provides an overview of advertising regulatory mandates, along with common advertising pitfalls, and suggestions, tips & ideas on how to prevent hefty fines, penalties and civil litigation.
Code of Conduct & Ethics
This Education Course is designed to provide Employees with information regarding what is expected of them while employed with the Dealership, with regards to their conduct both, while working at the Dealership & at anytime that the Employee is representing the Dealership and/or attending a function/event that involves the Dealership in any manner and/or situation.
Credit/Debit Card Handling and E-Signature Act
In this course, we will cover key federal rules, laws, mandates and regulations designed to protect credit/debit card holders, these include the Fair Credit Billing Act (FCBA) and the E-Sign Act. We will also address the legal acceptance of E-Signatures.
Cyber Security and Electronic Data Privacy
In this course, we will discuss the federal mandates covering the appropriate disposal of Non-Public Information (NPI). We explain exactly what is considered Electronic Data Privacy, and how Dealerships must follow certain mandates regarding the usage of mobile devices and online management and cloud storage, especially where a Consumer’s NPI is concerned.
Do Not Call Law and National Do Not Call Registry
In this course, we will discuss how the Federal Trade Commission’s (FTC) Telemarketing Sales Rule (TSR) puts Consumers in charge of the telemarketing calls they desire to receive and when Dealership Staff are allowed to call. This includes how the Dealership must respond and comply with the FTC’s “Do Not Call” Law.
Dodd-Frank Act, UDAAP & CMP (Compliance Management Program)
This Course provides valuable information & insight into The Dodd-Frank Act as well as some other key regulatory mandates that apply to dealerships. This includes: The Unfair, Deceptive, or Abusive Acts and Practices (UDAAP) as it applies to Dealerships, The Risk Based Pricing Rule (RBP Rule), and key components of the dealership’s "Safety Net," regarding the importance of maintaining important information within their Compliance Management System (CMS).
GLBA and FTC Safeguards Rule
In this course, we will address how a dealership must follow strict guidelines to protect Consumer’s private information. We will cover how Section 216 of the FACT Act requires that federal agencies, ranging from the Federal Trade Commission (FTC) to the Securities and Exchange Commission, to the Federal Reserve Board, to “adopt policies and procedures to safeguard Consumer information, the ("Safeguards Rule”).
IRS/FinCEN Form 8300
In this course, we address how a Dealership fulfills the IRS and the Financial Crimes Enforcement Network (FinCEN), requirements to report each transaction, or series of related transactions, where the Dealership receives MORE than $10,000 in cash or CEQs (Cash Equivalents), as mandated by the IRS/FinCEN Form 8300.
Key Federal Laws to Protect Consumers
This course discusses the purpose and guidelines of six of the most important “Consumer Protection” regulations with regards to the everyday operations within a Dealership. These six regulations are: The Truth in Lending Act, The Fair Credit Billing Act, The Fair Credit Reporting Act (FCRA & FACTA), The Fair Debt Collection Practices Act, Regulation Z and Regulation M.
OFAC (Office of Foreign Assets and Control)
In this course, we will address how The Office of Foreign Assets Control (OFAC) administers and enforces economic sanctions programs which are primarily against countries and groups of individuals, such as terrorists and narcotics traffickers, and how this applies to dealerships, and what steps federal guidelines provide for the dealership to follow to ensure compliance with OFAC mandates.
Red Flags Rule
In this course, we will discuss the “Red Flags Rule” implemented by the federal government to aid in protecting unsuspecting Consumers against wrongful and/or illegal usage of their credit information. We will cover the “Four Basic Elements” incorporated within the statute of the Red Flags Rule, as well as the listed 26 examples outlined by the Red Flags Rule.
Regulatory Record Retention & Timeline Mandates
This Course provides valuable information regarding key regulatory record retention & timeline mandates that Dealerships must adhere to.
Risk Based Pricing Notices and Adverse Action Notices
This Course provides valuable information & insight into two key regulatory mandates that apply to dealerships. These 2 mandates are often the source for initiating further regulatory investigations because dealership staff all too often neglect providing consumers with either notice, or they fail to provide adequate and complete information in their consumer notices.
Voluntary Protection Products – VPP
In this course, we provide Dealership Personnel a basic working knowledge of Dealership Ancillary Products. This is an excellent overview for the entire Dealership Personnel. We discuss how these Ancillary Products offer genuine added protection benefits for the Consumer, additional profits for the Dealership and how if an Ancillary Product is misrepresented or sold under false pretenses, the results can have far reaching consequences.
Workplace Anti-Harassment & Prevention
In this course, we will discuss why maintaining a Dealership’s “Workplace Anti-Harassment and Prevention Policy and Procedures” is crucial. And, why this may be one of the most important steps from a litigation standpoint because it potentially provides the Dealership with an affirmative defense. We will also explore why, from an Employee relations standpoint, it’s also critical that Employees know their complaints are going to be taken seriously, and how they can file a complaint.
Certified Compliance and Ethical Professional (CCEP)
The US Compliance Academy (USCA) created the “Certified Compliance & Ethics Professional” designation as a distinguished recognition for those industry professionals that meet the standards and agree to abide by the accompanying “Certified Compliance & Ethics Professional Code of Conduct & Ethics Policy.”
IRS/FinCEN Form 8300
In this course, we address how a Dealership fulfills the IRS and the Financial Crimes Enforcement Network (FinCEN), requirements to report each transaction, or series of related transactions, where the Dealership receives MORE than $10,000 in cash or CEQs (Cash Equivalents), as mandated by the IRS/FinCEN Form 8300.